Tyco Retail Solutions and Reflexis to work together to Deliver Real-time Store Intelligence and Execution

Combined offering closes the loop between actionable intelligence and best-practice execution

NEW YORK, NY – NRF ANNUAL CONVENTION – January 16, 2012 –Tyco Retail Solutions (TRS), a leading global provider of retail performance and security solutions and Reflexis Systems, Inc., a leading provider of retail workforce/task management solutions, today announced a formal teaming relationship. The combined solutions will offer retailers the capability to better sense and respond to real-time events in stores to improve overall store performance.

Retailers are under pressure to maximize the in-store experience, yet traditional store solutions that plan staffing and tasks on historical data alone are no longer the best approach because the in-store environment changes so rapidly. By combining Tyco solutions such as Inventory Visibility and Traffic Intelligence with the Reflexis Adaptive Real-Time Execution platform, retailers will be able to better understand key data about their inventory, shoppers and associates, and intelligently respond to events as they happen in stores to increase on-shelf availability and improve customer satisfaction.

“When applications including workforce and task management, real-time inventory management, and customer support tools are connected via a common store integration platform, modern workers are more engaged and motivated to get work done, help customers, and support each other. This drives more operations efficiencies, workforce satisfaction, and customer loyalty,” said Leslie Hand, Research Director, IDC Retail Insights. “The challenge is putting the pieces together in an integrated and coherent way. The partnership announced today between Tyco and Reflexis demonstrates that enabling efficient store operations may become a reality sooner than we think.”

The two companies will be demonstrating several scenarios at NRF to highlight the benefits retailers can expect from the joint solutions:

  • Event-driven replenishment notifications linking real time inventory tasks to appropriate in-store personnel
  • Staff level information combined with real time traffic count data to assist store management in optimizing staffing
  • Alerting store personnel to the presence of “booster bag” or other potential organized theft activity to dramatically improve in-store loss prevention

“The cooperation between Reflexis and Tyco is a recognition by both companies of the need to enhance workforce management applications with real-time adaptive action driven by real-time intelligence,” said Prashanth Palakurthi, founder and CEO of Reflexis.

“Our relationship with Reflexis will enable our customers to improve store performance by leveraging real time data to make decisions about staffing, loss prevention and inventory,” said Robert Locke, GM, Store Performance Solutions for TRS.

About Tyco Retail Solutions

Tyco Retail Solutions, a unit of Tyco International, is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world’s top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences.

The Tyco Retail Solutions portfolio for retailers is sold through ADT Security Services Inc., and authorized business partners around the world. For more information, please visit www.tycoretailsolutions.com.

About Reflexis Systems, Inc.

Reflexis is the pioneer in workforce management/task execution solutions that enable retailers to execute their strategy flawlessly and uncover profit. The Reflexis platform of integrated task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting and forecasting) solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics.

For the past 12 years, more than 100 of the world's best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. The Reflexis Adaptive Execution platform (patent pending) synchronizes store-level activities with real-time customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.

Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in London, the Netherlands, and India. For more information, visit www.reflexisinc.com. Follow Reflexis on LinkedIn, Facebook, and Twitter: LinkedIn | Facebook | Twitter


Jim Caudill

Tyco Retail Solutions

+1 (561) 912-6066


David L. Andrews

Reflexis Systems, Inc.

+1 (781) 493-3351

Filed under Store Execution; Store PerformanceKeywords Store Performance

Published on 1/16/2012 Permalink


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