Tyco Retail Solutions and IHL Group Host Webinar to Explore Consumer Reaction to Out of Stocks

Based on new IHL report, alarming levels of inventory distortion across retail segments greatly impact customer satisfaction

BOCA RATON, FL – September 10, 2012 –Tyco Retail Solutions (www.tycoretailsolutions.com), a leading global provider of retail performance and security solutions, today announced details of a new webinar, “Retail Without Disappointment: Consumer Reaction To Out-Of-Stocks” to be held on Thursday, September 20th at 11:00 a.m. ET.

Who: Tyco Retail Solutions and IHL Group, a global research and advisory firm

What: The webinar, featuring Greg Buzek, President, IHL Group, will explore key findings from a new IHL Group study that captures consumer’s perceptions and reactions to out-of-stocks and delves into the disparate nuances in consumer behavior in context of retail segment, location and promotional activity. The study, one of the first of its kind, underscores the alarming level of inventory distortion seen across the industry, off as much as 25-30% in some categories, dramatically impacting customer satisfaction.

Why: Little is published on consumer’s reaction to out of stocks and its impact on consumer satisfaction. This webinar will help retailers better understand consumer reaction and perception to this persistent problem they experience, and arm executives with the strategies and tools necessary to increase customer satisfaction and overall sales. Attendees of the webinar will receive a complimentary copy of the study.

When: Thursday, September 20th at 11:00 a.m. ET

Where: To register, please visit: https://www1.gotomeeting.com/register/878483265

About Tyco Retail Solutions

Tyco Retail Solutions, a unit of Tyco International, is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world’s top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences. The Tyco Retail Solutions portfolio for retailers is sold directly and through authorized business partners around the world. For more information, please visit www.tycoretailsolutions.com.

About IHL Group

IHL Group is an independent global research and advisory firm headquartered in Franklin, Tennessee, that provides market analysis and business consulting services for retailers and information technology companies that focus on the retail industry. For more information, see www.ihlservices.com, call 615-591-2955 or e-mail ihl@ihlservices.com.


Jim Caudill

Tyco Retail Solutions

+1 (561) 912-6066

Sarah Murray

Attune Communications

+1 (781) 378-2674

Filed under Inventory Intelligence; Inventory Visibility; Store Execution; Store PerformanceKeywords business intelligence ; EAS; inventory intelligence; out-of-stock reduction; retail operation; Store Performance

Published on 9/6/2012 Permalink


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