Based on new IHL report, alarming levels of inventory distortion across retail segments greatly impact customer satisfaction
BOCA RATON, FL – September 10, 2012 –Tyco Retail Solutions (www.tycoretailsolutions.com), a leading global provider of retail performance and security solutions, today announced details of a new webinar, “Retail Without Disappointment: Consumer Reaction To Out-Of-Stocks” to be held on Thursday, September 20th at 11:00 a.m. ET.
Who: Tyco Retail Solutions and IHL Group, a global research and advisory firm
What: The webinar, featuring Greg Buzek, President, IHL Group, will explore key findings from a new IHL Group study that captures consumer’s perceptions and reactions to out-of-stocks and delves into the disparate nuances in consumer behavior in context of retail segment, location and promotional activity. The study, one of the first of its kind, underscores the alarming level of inventory distortion seen across the industry, off as much as 25-30% in some categories, dramatically impacting customer satisfaction.
Why: Little is published on consumer’s reaction to out of stocks and its impact on consumer satisfaction. This webinar will help retailers better understand consumer reaction and perception to this persistent problem they experience, and arm executives with the strategies and tools necessary to increase customer satisfaction and overall sales. Attendees of the webinar will receive a complimentary copy of the study.
When: Thursday, September 20th at 11:00 a.m. ET
Where: To register, please visit: https://www1.gotomeeting.com/register/878483265
Filed under Inventory Intelligence; Inventory Visibility; Store Execution; Store PerformanceKeywords business intelligence ; EAS; inventory intelligence; out-of-stock reduction; retail operation; Store Performance
Published on 9/6/2012 Permalink