Retailers Identify Multichannel Initiatives as Top Priority for Transforming Their Business

RFID inventory visibility a key enabler for success

NEUHAUSEN, Switzerland—April 17, 2014—Tyco Retail Solutions (, a leading global provider of retail performance and security solutions, highlights the new Retail Information Systems (RIS) News/Gartner 24th Annual Retail Technology Study. The study, co-sponsored by Tyco Retail Solutions, provides research findings and guidance to retailers as they plan and prioritize technology investments needed to transform their businesses. Garnering detailed insights from 119 senior executives from the primary segments in retail, RIS News cited expanding multichannel initiatives as the top action item retailers will be focusing on over the next 18 months. Accurate inventory visibility serves as the primary foundation in delivering a more connected and engaging multichannel customer experience.

Multichannel fulfillment as well as forecasting & planning were cited among the top technology priorities for 2014. To gain a competitive advantage retailers are looking to transform their businesses by using merchandise optimization and planning tools. In addition, retailers identified faster fulfillment as one of the top challenges over the next three years and will dedicate significant resources to improve operations and develop applications that will shorten delivery time to consumers. Jeff Roster, Vice President at Gartner, responded to these important trends impacting the evolving retail landscape, “I believe we will see more transformation in retail in the next three years than in any given three-year period in history.”


Latest RIS News/Gartner study provides research findings and guidance to retailers as they plan and prioritize technology investments needed to transform their businesses.

As the study noted the consumer is central to the need for change, as merchandising departments feel the pressure from demanding consumers who challenge retailers to stay relevant in this 24/7-connected world. This means merchandisers need to refine assortments and localize product mixes down to the item and store level to satisfy unique shopper preferences. Making investments in merchandising technology tools primarily focused on replenishment, forecasting and planning, item management, allocation and assortment planning are strategic decisions retailers need to make for ensuring the right products and quantities are always available for their shoppers.

To deliver on their top strategies and maximize merchandising technology investments, retailers must establish a real-time, accurate inventory foundation to gain insight into all SKU-level inventory on hand by store. RFID enabled technology provides the critical data to support the priority merchandising decision needs and applications. Leveraging this key data enables retailers to access products quickly and accurately to fulfill the needs of their multichannel customers where, when and how they shop. This intentional approach will mandate accuracy of inventory data to be successful with omni-channel retail initiatives.

Nancy Chisholm, Vice President and General Manager of Tyco Retail Solutions, responded to the survey results. “As retailers transform their businesses the power of Tyco’s RFID Inventory Visibility solution is the necessary foundation that fuels the strategic initiatives and investments highlighted in the RIS News Retail Technology Study. Our RFID-enabled applications help retailers gain inventory visibility and accuracy, critical to efficient omni-channel programs.”

Read and download the complete RIS News/Gartner study. To learn more about Tyco Retail Solutions, visit

About Tyco Retail Solutions

Tyco Retail Solutions is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world’s top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences.

The Tyco Retail Solutions portfolio for retailers is sold direct through Tyco businesses and authorized business partners around the world. For more information, please visit or follow us on LinkedIn, Twitter, and our YouTube channel.


Sarah Murray

Attune Communications

+1 (781) 378-2674

TYCO, SENSORMATIC, TRUEVUE and the product names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited.


Filed under Inventory Intelligence; Loss Prevention; Omni-Channel; RFID; Traffic IntelligenceKeywords analytics; business intelligence ; EAS; inventory intelligence; rfid platform; traffic intelligence

Published on 4/14/2014 Permalink


Add a comment


* indicates a required field