Retailers rely on Tyco to solve their most pressing inventory, loss, and sustainability challenges
NEUHAUSEN, Switzerland—February 5, 2015—Ensuring inventory accuracy, safeguarding hard-to-protect items, achieving sustainability goals and delivering a superior customer experience are just some of the priorities retailers sought to address in 2014. Over the course of the year Tyco Retail Solutions helped customers around the world including Inditex, Macy’s, Chico’s, TJX and others address these issues and deploy omni-channel initiatives by delivering product innovations, industry expertise and unparalleled global deployment capabilities needed to compete in today’s retail environment.
Tyco Retail Solutions 2014 Highlights:
- Delivered the retail industry’s largest global RFID roll-out to date with customer Inditex Group. Real-time inventory visibility supports their strategic omni-channel objectives, also optimizing inventory investment and maximizing sales and margins.
- Introduced new hard tags designed to help the growing self-service category secure their most notoriously difficult to protect items—wine and spirits and high-heel footwear—while still preserving retail standards for shopping excellence.
- Answered the call for mobile capabilities in the store by introducing the market’s first mobile handheld EAS deactivator as well as mobile performance and operational reporting for iOS on the TrueVUE Retail Platform. New mobility empowering employees to better manage operations and enhance the customer experience.
- Received multiple industry awards for customer implementations that lead the retail market and garnered recognition for ongoing sustainability initiatives reducing waste and cost in the store.
Tyco’s Sensormatic source tagging program improves product protection and operational efficiency for increased customer engagement.
Feeding the appetite for data
With the power to improve sales, reduce shrink and improve a retailer’s store performance, RFID enabled inventory solutions have become a must have. The ability to use real-time data and business intelligence analytics gives associates, managers and executives the data foundation they need to execute omni-channel initiatives and improve the customer shopping experience within the store.
“Our core value remains consistent: provide the most amazing customer service. Innovation is an integral part of our mission to create a great customer experience. With RFID-based inventory intelligence, we can enhance the opportunity to have the right product available at the right place, at the right time to satisfy our in-store and omni-channel shoppers,” said Ken Silay, Director, Technology, Research and Innovation for Chico’s and champion of their award-winning RFID project with Tyco Retail Solutions.
Building upon customer demand for data insights, 2014 also saw the introduction of advanced in-store analytics capabilities. By integrating the TrueVUE Traffic Intelligence solution with RetailNext’s in-store analytics platform retailers can leverage and interpret data from conversion rates, path-to-purchase, dwell analysis and more, to optimize operations and drive sales.
Sustainability is more than lip service
Being “green” is not a passing trend. Retailers have long been committed to providing shoppers with stores that are inviting, safe and secure – while minimizing impact on the environment. By end of year 2014, Tyco’s pioneering global apparel tag recirculation program processed to date over 1 billion tags worldwide saving customers from costs associated with purchasing and disposing of single use tags. The initiative has been so successful Tyco Retail Solutions was named a 2014 Supply & Demand Chain Executive Green Supply Chain Award winner.
“Our mission is simple -- bolster the operations of our retail customers around the world,” said Nancy Chisholm, President, Tyco Retail Solutions. “With them in mind we develop the innovations that don’t just create efficiencies, but create better customer experiences and deliver on the omni-channel promise. We thank our retail customers for their ongoing support and we look forward to seeing what we can accomplish together in the year ahead.”