ShopperTrak earns industry recognition for commitment to delivery excellence and driving retail value

Retailers give ShopperTrak solutions high marks for customer satisfaction and ROI

NEUHAUSEN, Switzerland—January 14, 2018—Tyco Retail Solutions today announced its traffic insights solution brand, ShopperTrak, achieved top ratings in the 2017 RIS Software LeaderBoard for its on-going commitment to delivery excellence and driving retail value. In the annual report, retailers ranked ShopperTrak in the Top 10 for categories focused on customer satisfaction, retailer return on investment, and total cost of operations.

While other industry reports are based on analyst votes, the LeaderBoard uses an independent research firm to establish customer satisfaction scores based on evaluations submitted by more than 300 different retail companies. RIS News explains, “The Customer Satisfaction score is the signature element in the LeaderBoard survey and is unique in that no other report by any research or analyst firm measures Customer Satisfaction ratings of retail software vendors based on evaluations completed by hundreds of retailers.”

“Customer satisfaction motivates everything we do,” said Bill McCarthy, general manager of ShopperTrak Americas. “We strive to create meaningful working relationships with our clients and provide a valuable impact to their business. We’re honored to be recognized by our customers in the 2017 RIS News LeaderBoard, which demonstrates our commitment to customer satisfaction and delivery excellence.”

The ShopperTrak team is dedicated to ensuring the delivery of best-in-class solutions and services for its customers. At the heart of all customer relationships is the ShopperTrak professional services team, consisting largely of engagement managers who possess extensive retail experience. They are focused on ensuring customers realize optimum value and ROI from ShopperTrak technology, insights and services specific to their business operations. This is evident by award winning customer success stories such as the annual Retail TouchPoints Store Operations Superstar Awards, illustrating how ShopperTrak solutions and services enable retail customers to better understand and leverage shopper traffic insights.

ShopperTrak traffic solutions and valuable new insights are currently being demonstrated at National Retail Federation 107th Annual Convention & EXPO at the Jacob K. Javits Convention Center in New York City. Visit Tyco Retail Solutions’ booth #3103 from January 14-16 to see firsthand how they are helping retailers “Experience What’s in Store.”

For more information about ShopperTrak, please visit:

About Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow @johnsoncontrols on Twitter.

About Tyco Retail Solutions

Tyco Retail Solutions, part of Johnson Controls, is a leading provider of analytics-based Loss Prevention, Inventory Intelligence and Traffic Insights for the retail industry. Our solutions deliver real-time visibility and predictive analytics to help retailers maximize business outcomes and enhance the customer experience in a digitally-driven shopping world. Our more than 1.5 million data collection devices in the retail marketplace capture 40 billion shopper visits and track and protect billions of items each year. Our retail portfolio features the premier Sensormatic®, ShopperTrak® and TrueVUE™ brands, as well as a full suite of building technology solutions. For more information, please visit or follow us on LinkedIn, Twitter, and our YouTube channel.


TYCO, Sensormatic, ShopperTrak and TrueVUE are marks and/or registered marks. Unauthorized use is strictly prohibited.

Filed under Traffic IntelligenceKeywords ShopperTrak; software; Traffic Insights

Published on 1/14/2018 Permalink


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