Support Services

The expertise and support you need to stay ahead. With over five decades of retail experience and more devices on store floors than any technology provider, we understand technology is vital to staying ahead of the competition. But managing and maintaining devices and software can be costly and time consuming. We’re here to help.

Tyco Retail Solutions’ industry experts and technical support engineers have the global reach and local knowledge to ensure lasting value on your long-term retail technology investments. From 24/7 technical support in multiple languages to remote diagnostics and device health monitoring, we take care of your devices and software to deliver value and maximize your return on investment.

Support Services at Work for You

Service Components:

Global Retail Services & Support
Global Technical Support
  • Around-the-clock multi-lingual technical support in USA, Europe, Singapore, India and China
  • Support for EAS, Traffic Intelligence, software configuration and web for Sensormatic.com
  • Support to direct Tyco offices and indirect business partners
Regional Retail Services & Support
Regional Customer Response Center – North America
  • Centralized “One Call” telephone response center for Retail Installation & Service
  • Support for product upgrades, sales and field projects for major US retail customers
  • Multi-lingual support in English, Spanish and French
Regional Remote Diagnostic Center – North America
  • Remote technical support to reduce customer downtime and increase system standards
  • Remote diagnostics, troubleshooting and system health monitoring
  • Device configuration and installation verification
  • Technical support via phone for Video Surveillance, EAS and RFID
  • Monitor install closing activities to meet customer requirements
Regional Remote Diagnostic Center – Europe
  • Single central technical support center for EAS and Traffic Intelligence solutions
  • Multi-lingual technical support in English, German, French, Spanish, Italian and Dutch
  • Traffic and EAS Health Monitoring and Connectivity service
  • Manage set-up, configuration and firmware upgrades of TrueVUE software for EAS and Traffic Intelligence
  • Support direct to Tyco offices and indirect business partners and integrators for EAS, access control, video surveillance systems